[Windows] How to obtain meaningful application dumps from your clients

Step 1. Have them download and install the userdump package from Microsoft:

http://www.microsoft.com/downloads/details.aspx?FamilyID=E089CA41-6A87-40C8-BF69-28AC08570B7E&displaylang=en&displaylang=en

Step 2. In the userdump configuration, have them add your application.exe to the list of monitored processes

Step 3. Have them run your application and when the error strikes a dump will be saved to the windows directory

Step 4. Have them browse the windows directory, order by modified and send you the last .dmp file

Step 5. Analyze the dump file with WinDBG from Microsoft:

http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx